Frequently Asked Questions
Common questions about booking a home visit, pricing, HCPC registration, what to expect, and how private occupational therapy compares to NHS services.
Your questions, answered
How do I book a home visit?
Find your local area on our near me page and contact the occupational therapist covering it directly, or use our contact form and the office will point you to the right person. No referral is required.
How much does a home visit cost?
Each occupational therapist sets their own fair price for home visits and any packages, published on their profile once they're covering your area. See our prices page for current guide pricing.
What happens during a home visit?
Your occupational therapist will talk with you about what matters most day to day, observe you carrying out a few everyday tasks at a pace that suits you, and walk through the key areas of your home. You'll get a clear, honest summary of what was found and practical next steps, agreed with you before they leave.
Are your occupational therapists HCPC registered?
Yes. Every occupational therapist covering a territory is HCPC-registered (Health and Care Professions Council), and their registration is checked before their page goes live. You can also check any therapist's registration yourself on the HCPC's public register.
Which areas do you cover?
See our areas we cover page for the full, up-to-date list of counties and towns. We're adding new areas regularly – if yours isn't listed yet, contact the office and we'll let you know when local cover opens up.
Do I need a referral from my GP?
No. You can self-refer by contacting your local occupational therapist directly, or getting in touch with the office. If you already have a referral letter or a report from another professional (GP, hospital team, social worker), it's helpful to have it to hand at your first visit, but it isn't a requirement.
Will you recommend specific equipment?
Where equipment would genuinely help, your occupational therapist will recommend it as part of your visit – explaining what it is, why it's suggested, and how to get hold of it. Recommendations are always based on what actually helps in your home, not a standard list.
Will I get a written report?
Where it's useful – particularly for equipment recommendations, home adaptations, housing applications, or a report for a third party such as a solicitor or care provider – you'll receive a written summary. This is agreed with you before the visit, so there are no surprises about what's produced.
What is your cancellation policy for appointments?
Cancellation terms are set by each independent occupational therapist and confirmed when you book, since every therapist runs their own diary. As a general rule, giving as much notice as possible helps them offer the slot to someone else – ask your therapist directly about their specific policy.
Is this NHS or private occupational therapy?
This is private occupational therapy – every occupational therapist on Mobile Occupational Therapist is an independent practitioner, not an NHS service. That means shorter waiting times and appointments arranged directly with you, but there is a fee for each visit rather than NHS funding. If your needs may be better met by an NHS OT service, your therapist will say so honestly.
Do you see children as well as adults?
Yes – paediatric occupational therapy, including support with sensory processing, developmental delay and everyday skills, is one of our core services. See our children's OT page and our developmental delay condition page for more detail.
What if there isn't an occupational therapist in my area yet?
Contact the office and we'll let you know as soon as local cover becomes available, or point you toward the nearest area we already serve. An area without a therapist yet is being actively recruited for – it's never a dead end.
How long does a first visit usually take?
An initial assessment typically takes 45–75 minutes, depending on what's being assessed, which gives enough time to understand your home, your goals and what would genuinely help.
Is occupational therapy the same as physiotherapy?
No, though the two are often confused and can complement each other. Physiotherapy focuses on movement, strength and pain; Occupational Therapists focus on your ability to carry out everyday activities – washing, dressing, cooking, getting around your home – and on adapting your environment, equipment and routines so those activities are achievable and safe.
Didn't find your answer?
Contact the office directly and we'll get back to you – usually within one to two working days.